Terms of Service

Who We Are

Sahara (“we,” “us,” or “our”) operates the website https://trysahara.com/ (the “Site”).

Sahara is dedicated to providing skincare and body care products inspired by Moroccan beauty rituals. Our products are designed to support the appearance of smoother, brighter, more even-looking skin and to help address common cosmetic skin concerns such as dullness, uneven-looking tone, rough texture, body discoloration, the appearance of strawberry skin, the appearance of keratosis pilaris, dark underarms, dark knees, dark elbows, and other visible skin concerns.

This document outlines the terms and conditions governing your use of our Site and your purchase of products from Sahara.

Acceptance of Terms

By accessing and using our Site, you confirm that you agree to comply with these Terms of Service. If you do not agree to these terms, please do not use our Site.

We reserve the right to modify these Terms of Service at any time. Continued use of the Site after changes are posted will constitute your acceptance of the updated terms.

License to Use Our Site

Subject to your compliance with these Terms, we grant you a revocable, non-exclusive, non-transferable license to access and use our Site for personal, non-commercial purposes.

Definitions

To help explain things as clearly as possible in these Terms of Service, the following terms are defined as:

• Cookie: A small amount of data generated by a website and saved by your web browser. Cookies may be used to identify your browser, provide analytics, remember preferences, and improve your experience on the Site.
• Company: When these Terms mention “Company,” “we,” “us,” or “our,” it refers to Sahara, which is responsible for the Site and services described in these Terms.
• Country: The location where Sahara is based, in this case, the United States.
• Device: Any internet-connected device, such as a phone, tablet, computer, or any other device that can be used to visit Sahara and use the Site.
• Service: Refers to the services provided by Sahara through the Site, including browsing, purchasing products, managing orders, managing subscriptions, and contacting customer support.
• Third-party service: Refers to advertisers, payment processors, shipping providers, analytics providers, marketing partners, service providers, and other third parties who help us operate the Site or provide services.
• Website: Sahara’s website, which can be accessed at https://trysahara.com/.
• You: A person or entity that accesses the Site, creates an account, places an order, subscribes to a product, or otherwise uses the Services.

User Responsibilities

You agree to:

• Provide accurate, current, and complete information when creating an account or placing an order.
• Maintain the security of your account by protecting your password and restricting access to your account.
• Notify us immediately of any unauthorized use of your account or any other breach of security.
• Accept responsibility for all activities that occur under your account.
• Use the Site only for lawful purposes.
• Comply with all applicable laws and regulations when using the Site.

Restrictions

You agree not to, and you will not permit others to:

• License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose, or otherwise commercially exploit the Site or make the Site available to any third party.
• Modify, make derivative works of, disassemble, decrypt, reverse compile, or reverse engineer any part of the Site.
• Remove, alter, or obscure any proprietary notice, including copyright or trademark notices, of Sahara or its affiliates, partners, suppliers, or licensors.
• Use the Site for any unlawful, fraudulent, abusive, or harmful purpose.
• Attempt to interfere with the proper working of the Site.
• Use automated systems, bots, scrapers, or other tools to access, copy, or collect content from the Site without our written permission.
• Submit false, misleading, or inaccurate information.
• Attempt to gain unauthorized access to any part of the Site, customer accounts, payment systems, or related systems.

Information We Collect

We may collect personal information when you:

• Create an account
• Place an order
• Subscribe to a product
• Subscribe to our newsletter
• Sign up for SMS or email marketing
• Contact customer service
• Leave a review
• Complete a survey
• Interact with our Site, ads, or marketing communications

Types of Information Collected

We may collect the following types of information:

• Personal Identification Information: Name, email address, mailing address, billing address, shipping address, and phone number.
• Payment Information: Payment details are processed securely through third-party payment processors. We do not directly store full credit or debit card details.
• Order Information: Products purchased, products viewed, products added to cart, order history, subscription details, returns, exchanges, and customer support history.
• Non-Personal Identification Information: Browser type, device type, IP address, pages visited, time spent on the Site, referring website, and general usage data.
• Marketing Information: Email/SMS preferences, discount usage, abandoned cart activity, and engagement with our marketing communications.

For more information about how we collect, use, and share personal information, please review our Privacy Policy.

Product Information

We do our best to display product descriptions, ingredients, images, prices, and availability as accurately as possible. However, we do not guarantee that all product descriptions, images, pricing, promotions, or other content on the Site will always be accurate, complete, current, or error-free.

Sahara reserves the right to correct errors, update product information, change prices, modify promotions, or cancel orders if any information on the Site is inaccurate.

Skincare and Body Care Disclaimer

Sahara products are cosmetic skincare and body care products. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

Individual results may vary. Product results depend on factors such as skin type, consistency of use, routine, lifestyle, and individual skin response.

If you have sensitive skin, allergies, a medical skin condition, are pregnant, nursing, or are under the care of a physician, we recommend consulting a qualified healthcare professional before using any new skincare or body care product.

Always follow the usage directions provided with the product. Discontinue use if irritation occurs.

Orders and Payment

By placing an order on our Site, you agree to provide accurate billing, shipping, and payment information.

All payments must be authorized before an order is processed. We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product availability, or violation of these Terms.

Prices are listed in U.S. dollars unless otherwise stated. Taxes, shipping fees, and any applicable charges may be added at checkout.

Shipping

Shipping times and delivery estimates are provided for convenience and are not guaranteed unless explicitly stated.

Sahara is not responsible for delays caused by shipping carriers, customs, incorrect shipping addresses, weather, holidays, high order volume, or other circumstances outside of our control.

Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, we may not be able to cancel, update, refund, or reship the order once it has been processed or shipped.

For more details, please review our Shipping Policy.

Return and Refund Policy

If you are not satisfied with your purchase, please contact us at support@trysahara.com.

Returns and refunds are subject to the terms outlined in our Refund Policy. Products may need to be returned in their original condition and packaging unless otherwise approved under a satisfaction guarantee or special case.

Refund eligibility, return windows, damaged item claims, incorrect item claims, and subscription-related refund issues are governed by our Refund Policy.

Subscriptions

Some Sahara products may be available as subscriptions. By purchasing a subscription, you authorize Sahara or our third-party subscription provider to charge your selected payment method on a recurring basis according to the subscription plan you selected.

Subscription details, including billing frequency, shipment frequency, product selection, and price, will be shown at checkout or in your subscription portal.

To ensure your subscription is canceled in time, cancellation requests should be submitted at least 5 days before your next billing date. Requests made after this window may result in your next shipment being processed and billed.

You are responsible for managing your subscription, including updating your shipping address, payment method, and cancellation preferences.

Limitation of Liability

To the fullest extent permitted by law, Sahara shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages resulting from your use of the Site, inability to use the Site, purchase of products, use of products, or reliance on any information provided on the Site.

This includes, without limitation, damages related to lost profits, lost data, business interruption, personal injury, skin reactions, product dissatisfaction, unauthorized access, or other losses, even if Sahara has been advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless Sahara, its affiliates, owners, employees, contractors, service providers, partners, suppliers, and licensors from and against any claims, losses, liabilities, damages, costs, or expenses, including reasonable attorney fees, arising out of or related to:

• Your use of the Site
• Your violation of these Terms
• Your violation of any law or regulation
• Your violation of any third-party rights
• Your misuse of Sahara products
• Any information you submit through the Site

Your Suggestions

Any feedback, comments, ideas, improvements, or suggestions provided by you to Sahara regarding the Site, products, services, marketing, customer experience, or business operations shall become the sole and exclusive property of Sahara.

Sahara shall be free to use, copy, modify, publish, redistribute, or otherwise use your suggestions for any purpose and in any way without credit or compensation to you.

Your Consent

By using our Site, registering an account, placing an order, subscribing to a product, or making a purchase, you consent to these Terms of Service and agree to be bound by them.

You also acknowledge that your use of the Site may be subject to our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our Site.

Links to Other Websites

These Terms of Service apply only to the Site and services operated by Sahara.

The Site may contain links to other websites, apps, or services not operated or controlled by Sahara. We are not responsible for the content, accuracy, privacy practices, terms, policies, or opinions expressed on third-party websites.

When you use a link to leave our Site, these Terms of Service are no longer in effect. Your browsing and interaction on any other website are subject to that website’s own rules and policies.

Third parties may use their own cookies, tracking technologies, or other methods to collect information about you.

Cookies

Sahara uses cookies and similar technologies to identify areas of our Site that you have visited, improve functionality, remember preferences, support analytics, personalize your shopping experience, and improve marketing performance.

A cookie is a small piece of data stored on your computer or mobile device by your web browser.

We use cookies to enhance the performance and functionality of our Site. However, some cookies are non-essential. Without certain cookies, some features of the Site may not function properly, and you may be required to re-enter login details or preferences.

Most web browsers can be set to disable cookies. However, disabling cookies may limit your ability to access certain functionality on our Site.

We do not intentionally place sensitive personal information in cookies.

For more information, please review our Privacy Policy.

Intellectual Property

All content on the Site, including text, graphics, logos, product images, icons, videos, designs, page layouts, copy, branding, trademarks, and other materials, is owned by or licensed to Sahara and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, reproduce, modify, distribute, display, publish, sell, or exploit any content from the Site without our prior written permission.

Promotions and Discounts

Sahara may offer discounts, promotions, coupon codes, bundles, free gifts, or other offers from time to time.

Promotions are subject to availability and may be changed, limited, or discontinued at any time without notice. Discounts may not be combined unless explicitly stated.

We reserve the right to cancel or refuse promotions that are used fraudulently, improperly, or in violation of the promotion terms.

Errors and Inaccuracies

Occasionally, there may be information on our Site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review these Terms periodically to stay informed about your rights and obligations.

Your continued use of the Site after any changes are posted constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

• Email: support@trysahara.com